Subscription / Account

Subscribing to CoComelon: Learn ABCs and 123s unlocks more interactive learning games for your child to play. A subscription unlocks all previously locked activities as well as future new activities we release. To subscribe to CoComelon: Learn ABCs and 123s, press the ‘Settings’ icon in the top right and select the ‘Subscribe’ button. 

Subscribing to Blippi’s Curiosity Club unlocks more interactive learning games, popular videos, in-app calls and more for your child to play. A subscription unlocks all previously locked content as well as future new content we release. To subscribe to Blippi’s Curiosity Club, press the ‘Settings’ icon in the top right and select the ‘Subscribe’ button. 

To subscribe to CoComelon: Learn ABCs and 123s or Blippi’s Curiosity Club, press the ‘Lock’ icons while in the main menu or the ‘Settings’ icon in the top right at any time, and select the ‘Subscribe’ button. 

If you have purchased a subscription but still see some games as locked, double-check you have downloaded the latest version of the CoComelon: Learn ABCs and 123s or Blippi’s Curiosity Club app via an internet connection. 

It is also best to check you are logged in to Apple App Store, Amazon Appstore or Google Play Store with the same email account ID used to purchase your subscription.

You may need to restore your subscription, which can be done by pressing the ‘Settings’ icon in the top right at any time, and selecting the ‘Restore Purchases’ button.

Then close and reopen the app. 

If you need further assistance, contact us at app.support@moonbug.com. 

To use a discount code, follow the below steps based on your App Store: 

Apple: 

1. Open the App Store app.

2. At the top of the screen, tap the sign-in button.

3. Tap Redeem Gift Card or Code. If you can’t see Redeem Gift Card or Code, make sure you are signed in with your Apple ID and scroll to the bottom.

4. Tap Enter Code Manually, then follow the instructions on the screen.

5. Tap Redeem.

Android: 

1. Open the Google Play app.

2. At the top right, tap the profile icon.

3. Tap Payments and subscriptions and then Redeem gift code.

4. Enter the code.

5. To claim your reward, tap Get. To use the reward later, tap Not now.

Amazon: Unfortunately discount codes are not possible on this platform. 

To restore your subscription to CoComelon: Learn ABCs and 123s or Blippi’s Curiosity Club, press the ‘Settings’ icon in the top right at any time, and select the ‘Restore Purchases’ button.

Our subscriptions are set to auto-renew at the start of each new billing cycle, with no further steps needed. With this in mind, your subscription should renew monthly or annually depending what you chose at checkout.

If you would like to modify your subscription plan, please follow the steps below associated with the App Store used for your original purchase: 

Purchased on iOS:

1. Make sure you’re signed in with the Apple ID you used to subscribe.

2. Open the App Store > Your Profile (top-right) > Subscriptions.

3. Tap on your active subscription(s).

4. Tap “Cancel Subscription.”

If you do not see a “Cancel Subscription” option, please check to see if your subscription lists an expiration date. If so, it is likely that your subscription has already been canceled. If you have any questions about this, do not hesitate to contact our support team through our “Contact Us” link below or email us at app.support@moonbug.com.

Purchased on Google Play:

1. Make sure you’re signed in with the Google Account that you used to subscribe.

2. Open the Play Store App

3. Tap on your Profile in the top right corner > Payments & Subscriptions > Subscriptions.

4. Tap on your subscription(s) and tap “Cancel.”

Purchased on Amazon: 

1. Go to Your Account.

2. Select Your Apps under Digital content and devices.

3. Select Your Subscriptions under Manage.

4. Update your subscription as needed.

If you would like to apply for a refund, please follow the steps below associated with the App Store you purchased your subscription from: 

Purchased on iOS:
Apple currently handles all cancellation and refund requests directly. You will need to appeal to Apple's support team for them to provide a refund. To apply for a refund, please review this article from Apple. You can also reach out to Apple’s Support Team directly to further discuss refund options.

Purchased on Google Play:
To offer a refund, we will need your Order Number. You can find this number through the Order Receipt email you received from Google Play after your purchase was made. Your order number will start with GPA, followed by a series of numbers. Please send this information to app.support@moonbug.com with “Refund Request” in the subject line and your order number in the body of the message. 

Purchased on Amazon:
Go to the "Your Orders" or "Digital content and devices" section on the Amazon website and find the specific app or in-app purchase. Select the option to "Request a refund" or "Return for Refund", provide a reason, and submit the request. If the option is not available, it's not eligible, and you may need to contact Amazon customer service.

If you need to update your payment details, please follow the steps below associated with the App Store you purchased your subscription from: 

Purchased on iOS:

1. Make sure you’re signed in with the Apple ID that you used to subscribe.

2. Go to your App Store > Profile (top-right) > Tap your Account at the top of the menu.

3. Tap "Manage Payments."

4. Update your current payment method or add a new one.

Purchased on Google Play:

1. Make sure you’re signed in with the Google Account that you used to subscribe.

2. Tap on your Profile (top right corner) > Payments & Subscriptions > Payment Methods.

3. Tap "Add Credit or Debit Card" to add a new payment method.

4. To update or remove a linked payment method, scroll down to "More Payment Settings."

Purchased on Amazon:

1. Go to "Your Account" from the main menu and navigate to "Your Payments".

2. From there, you can add a new payment method, edit an existing one to update card details or the billing address, or remove one.

Yes, our team can change that for you. Please contact us at app.support@moonbug.com.

To request to have your CoComelon: Learn ABCs and 123s or Blippi’s Curiosity Club information deleted, please contact us at app.support@moonbug.com.